FAQ – Frequently Asked Questions

Shipping & Delivery

Where do you ship?

We ship to: Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, and Slovakia. If your country does not appear at checkout, we are unfortunately unable to ship there at this time — this may be due to shipping costs, courier limitations, customs requirements, import regulations, or local legal restrictions. We regularly review and expand our shipping destinations.

How long does delivery take?

For in-stock items, standard delivery typically takes 7–10 business days after dispatch — not from the date the order was placed. Actual delivery time depends on the destination country and possible delays such as carrier backlogs, customs processing, public holidays, or peak-season volume. Tracking information is provided for every order.

How much does shipping cost?

Shipping is FREE on all orders over €85 within our shipping zone. For orders below this threshold, shipping costs are calculated at checkout based on your destination and order weight.

How do I track my order?

Tracking information is sent automatically to your email address once your parcel has left our warehouse. Follow the link in that email to monitor your shipment’s progress. If tracking has not updated for several days, this is relatively common and can be caused by courier backlogs, customs processing, weather, public holidays, or high shipping volume — it does not necessarily indicate a problem. Tracking typically resumes once the parcel reaches the next sorting facility. We recommend waiting an additional week, as delayed scans often appear during that period. If there is still no movement after one week, contact us with your order number and we will request a courier investigation if needed.

My order only arrived partially — where are the rest of my items?

Larger, heavier, or multi-item orders are sometimes shipped in multiple parcels, so remaining items may still be in transit and will arrive separately — tracking for additional parcels may become available at a later stage. In some cases an order may also be partially fulfilled if one or more items are temporarily awaiting replenishment; any outstanding items will be shipped automatically as soon as they arrive at our warehouse. No action is needed on your part. If items have not arrived within a reasonable timeframe, contact us with your order number and we will investigate.

Age Verification

What is the minimum age to order?

You must be of legal drinking age in your country of delivery to purchase from our store. By placing an order, you confirm that you meet the minimum legal age requirement in your country. Delivery may require a signature and age confirmation upon receipt.

Pre-orders & Availability

What is a pre-order and how do dispatch dates work?

Some products — particularly limited editions and new import arrivals such as the Iron Maiden Rum of the Ancient Mariner — are available for pre-order ahead of their confirmed dispatch date. When you pre-order, you receive a confirmation with an estimated dispatch window. We send proactive updates if that timeline changes. You are never left guessing: every shift in schedule is communicated directly to your inbox before it affects you.

Can I cancel a pre-order?

Many of our products are manufactured in small batches and offered as pre-orders. When you place a pre-order, you are reserving an allocation from the current production run. If you are able to wait, your order will be fulfilled as soon as the next shipment arrives and tracking will be sent automatically. If you no longer wish to wait, we can assist with cancellation and a full refund, provided the order has not yet shipped. Contact us via the support page and we will handle it promptly.

Will my full order ship together if it includes a pre-order item?

If your order includes a pre-order item alongside in-stock items, the full order may ship together once all items are available. In some cases a separate shipment can be arranged — contact us before or shortly after placing your order if you would prefer your in-stock items dispatched immediately.

Duties & Taxes

Are prices inclusive of VAT?

Yes. All prices displayed on our store include VAT. No additional VAT will be charged at checkout for orders within the EU.

Will I pay customs duties?

For orders shipped within the EU, no customs duties apply. Switzerland, while included in our shipping zone, is not an EU member state — Swiss orders may be subject to customs duties or import taxes charged by Swiss customs, which are outside our control and are the responsibility of the customer. For all other non-EU destinations, we recommend checking your country’s import regulations before ordering.

Do you provide VAT invoices?

Yes. A VAT invoice is included with every order. If you need a copy, please contact us via the support page.

Orders & Account

What payment methods do you accept?

We accept all major payment methods available at checkout, which may include credit and debit cards (Visa, Mastercard), PayPal, Klarna, and other options depending on your country. The available payment methods are displayed during checkout.

Can I modify my order after placing it?

If your order has not yet been dispatched, please contact us as soon as possible with your order number and the changes you would like to make — we will do our best to accommodate modifications to items or quantities. Once an order has been handed to the courier, we are unable to make any further changes. If you would like to add new products, we recommend placing a separate order.

I entered the wrong delivery address — what should I do?

Please contact us as soon as possible with your order number and the correct delivery address. If your order has not yet been dispatched, we can update the address for you. Once an order has been handed to the courier, we are unfortunately unable to redirect it, and any address correction would need to be arranged directly with the carrier.

Are the products genuinely official and licensed?

Yes. Every product we sell is produced under a formal licensing agreement between the producer and the relevant rights holders. We purchase directly from those licensed producers. We do not sell unofficial, counterfeit, or grey-market goods. If you have questions about the provenance of a specific product, contact our support team and we will provide full details.

Who do I contact for support?

All customer enquiries are handled by Universal Marketing directly. We are not managed by Iron Maiden or their representatives. Contact us via the support page and we will respond personally and promptly.

Returns & Refunds

What is your returns policy?

We accept returns within 14 days of delivery, provided the item is returned unopened, unused, and undamaged. There is no restocking fee. Return shipping costs are the customer’s responsibility unless otherwise required by law or agreed by our support team. Please send your return to the address shown on the packing slip inside your original parcel — returns sent to any other address may not be accepted. Once the returned item has been received and inspected at our warehouse, your refund will be processed within 14 days regardless of payment method.

My order arrived damaged — what should I do?

We are sorry to hear that. Please keep all original packaging and take clear photos of the damaged item(s), the outer shipping box, the shipping label, and any visible damage to the packaging. Then contact us with your order number, the photos, and a brief description of the damage. Once reviewed, we will arrange an appropriate solution — which may include a replacement, partial refund, full refund, or another suitable resolution depending on the circumstances.